Head of IT Delivery

Are you a people-centred leader who knows how to turn strategy into reality? Do you thrive at the intersection of technology, transformation and human leadership? If you’re driven by meaningful impact and sustainable delivery, this role offers the opportunity to shape large-scale change with clarity, empathy and purpose.

About the Role

As Head of IT Delivery, you are responsible for end-to-end delivery performance across multiple business and technology streams. You lead not only what is delivered, but how teams collaborate, grow and execute. Your leadership directly influences how smoothly services run, how effectively changes land, and how technology empowers people rather than slowing them down.

You will guide complex transformation initiatives, oversee multiple delivery streams, and ensure alignment across business and technology-always with a focus on people, clarity and long-term impact.

What You Will Do

• Translate business strategy into clear, realistic and executable delivery roadmaps
• Lead complex transformation programs with strong governance, transparency and ownership
• Create alignment across business and technology, balancing priorities and dependencies
• Identify risks early and respond with calm, thoughtful decision-making
• Ensure delivery excellence without losing sight of adoption, people and sustainability
• Coach senior managers and delivery leaders, building strong leadership capability
• Foster a culture that combines accountability with psychological safety
• Support teams to navigate ambiguity, pressure and large-scale change

Your Leadership Style

This role requires a leader who is human first. You listen before acting, ask questions before giving answers, and build influence through credibility-not authority.

You:

• Coach rather than command
• Bring clarity, calm and structure in complex environments
• Challenge when it matters and protect your teams when necessary
• Guide teams through uncertainty with empathy and confidence

You believe strong delivery is achieved through trust, respect and empowered teams.

What You Bring

Must-have qualifications & experience

• Master’s degree in IT, Business, Technology or equivalent experience
• 10+ years of experience in IT delivery, transformation or program leadership
• Proven experience leading senior professionals and large multi-disciplinary teams
• Strong ownership of budgets, delivery commitments and business cases
• Deep understanding of how IT delivery supports business strategy and customer outcomes
• Excellent stakeholder management and executive-level communication skills
• A calm, analytical and people-centred leadership style

Nice-to-have

• Experience in telecoms or other high-availability, customer-critical environments
• Exposure to large-scale IT transformations (e.g., networks, OSS/BSS, customer platforms)
• Experience across both B2B and B2C domains
• Familiarity with modern delivery models in fast-moving, regulated industries

Location Requirements

You must already reside in the Netherlands (valid work permit required) and be able to work onsite approximately three days per week, within commuting distance of The Hague (~30 km).

What’s Offered

• Competitive salary and bonus structure
• Hybrid working
• Progressive pension scheme
• 30 vacation days (full-time) + additional redeemable holidays
• Mobile subscription
• Clear career development pathways
• Personal annual learning budget + 200+ digital training courses
• Workshops, learning weeks, social events, team activities and more

Learning & Growth

Continuous learning is a core part of this role. You decide how, when and what you learn, supported by extensive digital training and personal development opportunities. Performance management is focused on growth, communication and shared goals-not traditional reviews.

Ready to Apply?

If this role aligns with your ambition and experience, we would love to hear from you. Share a short, sincere motivation explaining why this position fits you-keep it human and real.

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Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.

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