ITSM Migration & Ticketing System Consultant (Siit → Assist)
3-Month Contract | 2-3 Days per Week | German Preferred | 5-10 Years Experience

Darwin Recruitment is partnered with a leading organisation undergoing a transformation of their ITSM landscape. They are replacing their legacy ticketing & CMDB system (Assist) and implementing a new platform (Siit). We are looking for an experienced consultant to lead the setup, configuration, and migration activities.

Job Title: ITSM Migration Consultant

Responsibilities

• Full setup and configuration of the new Siit ticketing system
• Design ITIL-aligned workflows: Incident, Problem, Change, Service Request
• Define roles, permissions, automation rules, and escalation paths
• Configure forms, fields, templates, notifications, SLAs
• Build and optimise the CMDB structure, relationships, and data models
• Plan and execute the migration from Assist → Siit (tickets, assets, CI data, users)
• Optional: contribute to an upcoming JIRA migration project

Requirements

• 5-10 years experience in ITSM implementations or migrations
• Strong knowledge of ITIL processes & ticketing system setup
• Hands-on experience with ITSM tools (Siit, Jira Service Management, ServiceNow, Freshservice, etc.)
• CMDB design, CI relationships, data modelling
• Experience with API integrations, REST, ETL tools, automation
• Strong background in migration planning, validation, cutover
• English langauge mandatory (German nice to have also)

Project Details

• Start: ASAP
• Duration: 3 months (extension possible)
• Workload: 2-3 days per week
• Location: Berlin
• Languages: English required, German beneficial
• Contract & Rate: Competitive daily rate (based on profile & experience)

If interested, please apply with your updated CV and contact number to taz.khan@darwinrecruitment.com.

Darwin Recruitment is acting as an Employment Business in relation to this vacancy.

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