The Managed HR Consultant III will act as the internal human resources department for each designated client. This position is responsible for ensuring the delivery of high-quality, client-centered HR services to businesses that subscribe to the Managed HR service. The Managed HR Consultant III will act as a strategic advisor to employees and managers to help drive excellence. This role will ensure compliance with labor laws. This role will provide HR best practices and complete client-specific HR tasks with a strategic and supportive mindset.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Client Relationship Management:

• Serve as the primary escalation point for client concerns related to HR
• Maintain strong relationships with clients, acting as a strategic partner to address their HR needs.
• Work with the sales and implementation teams to ensure seamless implementation of Managed HR services for new clients.
• Regularly assess client satisfaction and implement improvements to enhance service delivery.

Service Delivery:

• Provide comprehensive HR support, including:
  • Employee relations
  • Performance management
  • Compliance with labor laws and HR policies
  • Onboarding/offboarding
  • Policy and handbook development
  • Training and development
  • Total rewards(Benefits, PTO, 401K, Compensation, etc).
  • Leave of Absence Coordination
  • System maintenance and customization
• Monitor and maintain compliance with federal, state, and local employment laws and regulations for all clients.
• Collaborate with payroll, benefits, accounting and other departments to provide integrated solutions to clients.

Strategic Planning & Development:

• Identify opportunities to expand and improve the managed HR service offering.
• Identify service gaps and collaborate with the Managed HR Services Manager to develop and implement effective solutions that enhance client satisfaction and operational efficiency.
• Develop training programs for team members to enhance their skills and knowledge.
• Track key performance indicators (KPIs) and report on team performance, client satisfaction, and service metrics.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• Minimum of 5 years of experience in a leadership role within HR preferred.
• PHR, SPHR, SHRM-CP, or SHRM-SCP certification is highly preferred.
• Experience working in or with a payroll and consulting firm is a plus.
• Experience working with UKG Ready is highly preferred.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the functions of this job, an employee must occasionally walk or stand. Employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions. Must sit and focus for extended periods of time.