Job Title: Senior ServiceNow Consultant / Architect (m/f/d)

Location: Berlin / Düsseldorf / Frankfurt / Munich / Stuttgart (Hybrid or On-site)

Language Requirements: Fluent German (C1+) and English

About the Role:

We are seeking a highly skilled and experienced Senior ServiceNow Consultant / Architect to join our dynamic team supporting enterprise clients across Germany. This is a fantastic opportunity for a proactive professional with strong technical and consulting skills to lead complex ServiceNow implementations and help shape digital transformation strategies.

You will play a key role in architecting end-to-end ServiceNow solutions, working closely with stakeholders, developers, and business teams to ensure scalable, robust, and value-driven implementations.

Key Responsibilities:

• Lead ServiceNow solution design and architecture across ITSM, ITOM, HRSD, SecOps, or other modules
• Collaborate with customers to gather requirements and translate them into effective technical solutions
• Facilitate workshops, design sessions, and stakeholder meetings to define implementation roadmaps
• Provide governance, best practices, and technical leadership during delivery cycles
• Mentor junior consultants and support development teams in delivering high-quality solutions
• Conduct assessments of existing ServiceNow platforms and provide recommendations for improvement
• Ensure platform scalability, maintainability, and performance through sound architectural decisions
• Contribute to pre-sales activities, including scoping, estimating, and solution shaping

Required Qualifications:

• 5+ years of hands-on experience with ServiceNow in a consulting or architecture role
• Proven expertise across key ServiceNow modules such as ITSM, ITOM, HRSD, or SecOps
• Strong understanding of ServiceNow platform architecture, scripting (JavaScript), APIs, and integrations
• Certified ServiceNow System Administrator; Implementation Specialist or Architect certification(s) a strong plus
• Experience leading client engagements and delivering enterprise-level ServiceNow projects
• Excellent communication and presentation skills, capable of interacting with both technical and business audiences
• Fluency in German (C1 minimum) and English

Preferred Skills:

• Knowledge of Agile and DevOps methodologies
• Familiarity with ITIL v4 and enterprise service management best practices
• Experience with CMDB, Discovery, and Orchestration
• Exposure to other enterprise tools (e.g., SAP, Azure, Jira)

Darwin Recruitment AG is a Zurich based, SECO licensed, privately owned subsidiary of Darwin Professional Staffing Group Ltd (a Global IT Recruitment Consultancy).

Darwin Recruitment AG manages client relationships whilst also utilising Darwin Professional Staffing Group databases and networks to source Candidates and fulfil client requests.

We do not ask for a placement fee from Candidates/Employees.

If you wish to contact a specialist regarding this role, or your job search in general, please contact +41 (0)43 456 29 09

Anthony Furlonge

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