Job Title: HRIS Support Consultant (UKG Ready)
Location: Fully Remote
Company Size: Small, growing business (~20-30 employees)
Industry: HR Technology / Workforce Solutions
Salary: $65,000 – $75,000 base
About the Company
A growing HR technology and workforce solutions provider is seeking to expand its support team.
The business has been operating for over two decades and has evolved through a recent leadership transition, positioning itself for continued steady growth. Despite its size, the company has built a strong reputation for delivering high-quality HR and payroll support services to a loyal client base.
The culture is collaborative and transparent, with a strong emphasis on ownership, initiative, and delivering meaningful outcomes for clients. Team members are empowered to take responsibility and contribute directly to both client success and internal improvement.
Role Overview
We are looking for an HRIS Support Consultant with UKG Ready experience to support a portfolio of existing clients.
This is a fully remote position focused on post-implementation support, helping clients maximise their use of the platform across HR, payroll, and time & labour processes.
You will act as a key point of contact for system-related queries, troubleshooting, configuration support, and ongoing optimisation.
Key Responsibilities
- Provide day-to-day support for clients using UKG Ready (HR, Payroll, Time & Labour modules)
- Troubleshoot system issues and recommend resolutions or escalate where appropriate
- Support configuration changes and optimisation requests
- Help clients improve workflows across HR, payroll, and workforce management processes
- Deliver user guidance, training, and documentation to drive system adoption
- Collaborate with internal teams to resolve client issues efficiently
- Build strong client relationships through responsive, high-quality support
Requirements
- Proven experience with UKG Ready (or similar HRIS platforms)
- Strong understanding of HR, payroll, and time & labour processes
- Background in HRIS support, application support, or system administration
- Strong problem-solving and communication skills
- Comfortable working independently in a remote environment
- Practical experience is valued over formal qualifications
What’s on Offer
- Fully remote working with flexible hours
- Exposure to a variety of client environments and system configurations
- Collaborative, supportive team culture
- Opportunity for long-term growth within a scaling HR technology business
Hiring Process
- Initial interview with senior leadership
- Interview with team lead
- Practical online assessment
- Final team interaction
Culture & Values
The company operates with a strong focus on:
- Clear communication and expectations
- Proactive thinking and continuous improvement
- Accountability and ownership
- Delivering measurable client impact
- Team collaboration and support
Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.
