Position Summary:
The Implementation Project Manager is accountable and responsible for all aspects of a new client acquisition for the assigned modules. The key areas of responsibility are project management, requirements gathering, technology solution design, solution implementation/testing and customer support. A qualified candidate must be able to properly troubleshoot client issues and respond to customer inquiries in a timely and professional manner. This position will be primarily focused on our Payroll & TLM services for our clients.
Preferred Skills:
- Other system knowledge.
- Payroll knowledge 2 years minimum.
- Implementation experience start to finish.
Primary Duties and Responsibilities:?
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Other duties may be assigned.
- Conduct scheduled requirements meetings with client to determine desired outcome of technology.
- Create project plan with milestones and risk assessment.
- Conduct scheduled project meetings providing constructive feedback on risk, accomplishments and next steps.
- Offer insight and provide best practice feedback to new client.
- Provide professional, immediate client support during full lifecycle of the client onboarding process.
- Properly design, configure and test technology to provide desired outcome and fulfill client needs.
- Participating in / conducting training sessions
- Properly transition the client to ongoing support through warm handoff and ongoing backup support.
- Maintaining a high rate of client retention through quality service.
- Keeping abreast of technology enhancements and legislation in wage, labor and tax laws.
- Maintaining up to date and compliant client files.
- Establishing and maintaining a positive working relationship with clients, agencies, and coworkers to promote a quality service image.
- Support Sales as needed during prospect meetings and demos.
- Assist in client calls/visits/activities as needed to aid in retention efforts.
- Participate in the design, creation and execution of standard implementation documents and processes.
- Performing other duties as assigned.
PERFORMANCE FACTORS:
The performance factors described here are core abilities that will contribute to the incumbent successfully carrying out the assigned duties and responsibilities of this position and meeting the performance objectives of the key accountabilities.
- Self-Management: The ability to prioritize and complete tasks to deliver desired outcomes within allotted time frames. Independently pursues business objectives in an organized and efficient manner; prioritizes activities as necessary to meet job responsibilities; maintains required level of activity toward achieving goals without direct supervision; minimizes workflow disruptions and time wasters to complete high quality work within a specified time frame.
- Problem Solving: The ability to identify key components of a problem to formulate a solution or solutions. Analyzes all data relative to a problem; divides complex issues into simpler components to achieve clarity; selects the best options available to solve specific problems; applies all relevant resources to implement suitable solutions.
- Client Focus: A commitment to client satisfaction. Consistently places a high value on clients and all issues related to client; objectively listens to, understands, and represents client feedback; anticipates client needs and develops appropriate solutions; meets all promises and commitments made to clients.
- Flexibility: The ability to readily modify, respond to and integrate change with minimal personal resistance. Adapts effectively to changing plans and priorities; demonstrates the capacity to handle multiple tasks at one time; deals comfortably with ambiguity; adjusts preset plans as necessary with minimal resistance
- Diplomacy and Tact/ Empathetic Outlook: The ability to treat others fairly, regardless of personal biases or beliefs. Maintains positive relationships with others through treating them fairly; demonstrates respect for others; understands and values differences between people; respects diversity in race, national origin, religion, gender, lifestyle, age and disability.
- Teamwork: The ability to cooperate with others to meet objectives. Discards personal agenda to cooperate with other team members in meeting objectives; contributes positively and productively to team projects; builds and sustains a trust relationship with each member of the team; supports other team members and team decisions.
SKILLS/ABILITIES:
- Experience: Excellent verbal and written communication skills, proficient with computers the internet keyboarding and ten key typing.
- Reasoning Development: Ability to carry out instructions furnished in written or oral form; deal with problems involving several concrete variables.
- Mathematical Development: Ability to add, subtract, multiply and divide all units of measure.
- Language Development: Ability to read reports, workplace rules and procedures, write correspondence; ability to communicate, and interact with others
EDUCATION/EXPERIENCE:??
Business Management degree or PMP preferred or equivalent work experience.
Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.
