Job Description
Service Technician
Department: Service
Reports To: Service Manager
Company Overview
The employer is a well-established importer and manufacturer of premium marine products, supporting commercial, industrial, and leisure marine markets. With decades of industry experience, the company is known for delivering reliable technical solutions, strong customer partnerships, and a people-first culture.
The organization operates with high ethical standards and a long-term ownership mindset, offering employees opportunities to grow professionally while contributing to shared success. A comprehensive benefits offering supports employee well-being, financial security, and career development.
Position Summary
The Service Technician is responsible for evaluating, repairing, and supporting warranty-related product returns while assisting with day-to-day service shop operations. This role is ideal for candidates with foundational mechanical and electrical knowledge who are motivated to develop their technical skills in a structured service environment.
Key Responsibilities
- Inspect and troubleshoot returned products for warranty assessment, with guidance from senior technicians
- Repair and rebuild products in accordance with company standards and documented procedures
- Communicate repair findings and warranty decisions clearly and professionally with customers, suppliers, and internal teams via phone and email
- Support daily service shop operations in coordination with service personnel, product teams, and engineering
- Maintain accurate, clear, and well-organized service records, including documentation and order entries
- Adhere to all safety requirements and contribute to a clean, organized workspace
Key Performance Indicators (KPIs)
- Timely and accurate diagnosis and repair of returned products
- Professional and effective communication regarding warranty outcomes
- Well-maintained service documentation and organized workshop environment
- Consistent compliance with quality and safety standards
Qualifications & Experience
- Basic knowledge of DC and AC electrical systems, hydraulics, and troubleshooting principles
- Strong mechanical aptitude with hands-on repair experience
- Basic computer proficiency (email, documentation, order processing)
- Prior experience in the marine or boating industry is preferred
- High attention to detail and ability to follow established procedures
- Willingness to learn and expand technical capabilities
Core Competencies
- Mechanical and technical aptitude
- Problem-solving ability
- Clear and professional communication
- Strong organizational skills
- Team-oriented mindset
- Dependability and initiative
Compensation
The role offers a competitive annual salary range, commensurate with skills, experience, qualifications, and geographic location. Additional performance-based incentives or variable compensation may apply depending on role and individual performance.
Benefits
The employer provides a comprehensive benefits package designed to support financial stability, health, and work-life balance, including:
- Competitive base salary
- Annual performance bonus program
- Employee ownership or long-term incentive participation
- Health, dental, and vision insurance with employer contributions
- Retirement savings plan with company match
- Company-paid life and disability insurance
- Paid time off and company holidays
- Additional benefits such as wellness initiatives and educational assistance
Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.
